Get practical help when your workflow needs attention.
Customers with a working Labs automation or internal tool who want occasional help after the included defect-fix period.
We agree the system covered and how to request help. We check it monthly and use the remaining time for agreed support. Additional work needs your approval first.
A maintained view of the system's health and a named route for practical help. Care is optional; your team can maintain the system or choose another supplier.
£95 per month total for up to one hour in total. The two-hour option is £195 per month total. These are alternative monthly totals, not amounts to add together. Billed monthly in advance; cancel before your next renewal. Unused hours do not roll over.
Business-hours support only. Continuous monitoring, uptime guarantees, urgent out-of-hours response and major changes are excluded. Included defect cover on a new build is not charged again.
Start with a short fit call. We confirm the scope, total price, access needed and delivery dates in writing before work begins. The monthly totals above are in GBP and include any applicable VAT. Software subscriptions, hosting and AI usage are separate and disclosed before you commit. A Hub subscription is only needed if it is the platform you choose. Ongoing support is optional.
You keep the agreed deliverables and editable documentation. Bespoke code transfers after payment, subject to third-party licences; existing platforms remain licensed. We explain any limitations on export or moving providers. Results depend on the process and how the tools are used; no particular savings are guaranteed.
Reduce repetitive tasks and unnecessary paperwork, freeing your team to focus on what matters.
Simplify business processes, remove bottlenecks and help work move smoothly across your organisation.
Make your existing tools work together, reducing duplicated effort and keeping information connected.
Turn business information into clear reports and useful insights so you can act with confidence.
Improve enquiries, bookings, onboarding and follow-ups to create a smoother journey for your customers.
Get practical outsourcing and operational support without the commitment of hiring additional staff.
Identify the existing working Labs automation or internal tool you want covered. Describe its owner, how the team uses it and the route currently used to report a problem. Agree that system before choosing a monthly allowance; the plan is not a general support desk for every tool the organisation uses.
Separate a defect against a recent build's agreed scope from a new request. Included defect cover is not charged again. For ongoing care, think about the kinds of small adjustments you expect and remember that the scheduled check, investigation and changes all use the same selected allowance.
Imagine that an existing workflow begins receiving a slightly different field from a connected tool. In this illustrative example, the team reports what changed and which step needs attention. Investigation helps determine whether a small adjustment fits the remaining allowance or whether a separate change needs approval.
The monthly health summary and issue list provide a shared record of what needs attention. They do not mean the system is watched continuously or that every issue can be resolved immediately. Keep the named request route available to the people who use the workflow, together with the business-hours and acknowledgement terms above.
Use the issue list to prioritise the small changes that matter most to the agreed system. Describe the expected result when requesting a change and include a non-sensitive example where useful. Additional work needs approval before it goes ahead, so a larger improvement can be scoped separately from the monthly allowance.
Review the chosen allowance against the work you actually request. The two prices are alternative monthly totals, not a base price and an add-on. Unused time does not carry forward. If you want to change or cancel the arrangement, use the agreed service route before the next renewal; ongoing care remains optional.
Optional monthly care for one working Labs-delivered workflow, including a health check and up to one hour in total for the check, investigation and small changes.
£95 / month
No. They are alternative monthly totals: £95 for up to one hour in total or £195 for up to two hours in total. Both totals include any applicable VAT.
Yes. The selected monthly allowance covers the check, investigation and agreed small changes together. Unused time does not roll over.
No. Care is business-hours support with acknowledgement within two UK business days. Continuous monitoring, uptime guarantees and urgent out-of-hours response are excluded.
The service is for an agreed, already-working Labs automation or internal tool. Agree the system covered before subscribing; major changes need a separate scope.
Included defect cover on a new build is not charged again. Care is optional ongoing help after that included period, with the agreed system and allowance.
Care is billed monthly in advance. Cancel through the agreed service route before the next renewal. Do not buy both options to request a change; discuss the arrangement with the team.