Set up a learner callback queue
£395 one-offCapture one intake form and its acknowledgement, notification and reminder in your existing tools.
What you receive
A working course enquiry form, acknowledgement, reminder and view of pending callbacks.
Follow up course enquiries
How we help
Before and after
Someone asks about a course by email. The training team needs to reconstruct which course, intake or session the person meant.
The course enquiry captures that context once, acknowledges receipt and puts it in a list the adviser can work through.
A worked example
A learner asks about the evening intake for a first-aid course. The adviser sees the course and preferred session together, with a reminder to return the call.
What you receive
- A course enquiry form with agreed fields
- An acknowledgement and adviser notification
- One reminder rule, pending-enquiries view and handover
Where your team stays involved
Your adviser checks suitability, availability and eligibility, then answers the learner. The acknowledgement is a receipt.
One form and one supported system. Eligibility decisions, learner records and bulk course marketing need separate scope.
Starting the conversation
Tell us which course details an adviser needs at first contact and where the team tracks enquiries.