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Radley Labs

Reduce recurring reception admin

How we help

Before and after

Reception copies the same cover details into a rota, desk notes and an email. Changes prompt another round of checking.

A map shows which source should hold each detail, when a person needs to approve a change and where the team can reduce repeat entry.

A worked example

A studio confirms next week’s practitioner cover. The map follows one shift from availability to the desk rota and identifies who checks the change before it is shared.

What you receive

  • A map of one routine reception process
  • A written recommendation and suggested success checks
  • An editable plan and recorded walkthrough for the team

Where your team stays involved

A manager approves staffing and rota changes. The review uses operational examples without clinical information.

The workshop covers one process across up to three tools. Building an app, syncing calendars or changing the booking system is separate work.

Starting the conversation

Choose one repeated desk task and tell us which part needs the most checking or chasing.

Ways we can help

Map one reception task

£195 one-off

Review the task in a 60-minute workshop and receive a recommendation, success checks and editable plan.

What you receive

An editable map, recommendation and checks for one repeated reception task.

Build a simple desk tracker

£1,495 one-off

Where a shared queue is the answer, configure one internal tracker on an agreed existing platform with views and handover.

What you receive

A configured internal desk tracker, access settings, acceptance checks and handover notes.