Someone asks about opening times or booking availability. Their request reaches a shared inbox beside other messages and the callback can be hard to track.
Reception gets a general booking request with a preferred callback time, sends an approved receipt and can see which callers are waiting.
A caller asks whether an evening appointment is available. The queue gives reception a callback preference and owner. Reception checks the practice diary before confirming anything.
Reception checks availability and follows the practice’s existing channels for clinical matters. The public enquiry should not collect symptoms, clinical histories or urgent requests.
The starter is a non-clinical callback process in one supported system. It does not triage care, interpret symptoms or reserve appointments.
Tell us how reception handles general callbacks today and which non-clinical fields it needs.