Respond to booking enquiries

How we help

Before and after

A message asks about availability. The team emails back for dates and numbers, then relies on somebody remembering to follow up.

An enquiry form gathers the agreed details, sends a receipt and reminds the named desk to respond. Pending bookings stay visible.

A worked example

A couple asks about a reception for 60 guests next June. The bookings manager receives the date and headcount together and can check the diary before calling.

What you receive

One event or stay enquiry form
An acknowledgement, notification and reminder
A list of requests still awaiting a response

Where your team stays involved

Your bookings team checks availability, prepares the price and makes any booking or deposit arrangements.

One form and one supported customer system. Live availability, card payments and instant booking confirmation require separate scoping.

Starting the conversation

Share the three or four details your bookings desk needs before it can answer an enquiry.

Ways we can help

Set up a booking enquiry queue

£395 one-off

Connect one enquiry form to an existing customer tool with an acknowledgement, an owner notice and a follow-up rule.

What you receive

A live booking enquiry form, agreed response wording and a list of requests awaiting a reply.

Map the enquiry-to-booking route

£195 one-off

Trace one booking route and identify the checks the desk should keep before confirming a date.

What you receive

A map of the booking enquiry and the checks needed before a date is confirmed.